Privacy Policy
Effective Date: 26 June 2026
EsarMart, including QuickMart by EsarMart, respects your privacy. This Privacy Policy explains how we collect, use, store, and protect user information when you use our mobile app, website, grocery delivery, subscription, rewards, and related services.
Information We May Collect
We may collect the following information when required to provide our services:
- Name
- Mobile number
- Email address
- Delivery address
- Order details and cart details
- Payment confirmation details
- Customer support messages
- Device, app, and usage information for security, analytics, fraud prevention, and service improvement
If account registration is enabled, we may also collect login-related information such as username, email, phone number, and encrypted authentication data.
How We Use Information
We use information to:
- Create and manage customer accounts
- Process grocery, pharmacy, electronics, subscription, and rewards orders
- Arrange delivery, pickup, customer support, refunds, and service updates
- Verify payments and wallet or subscription deposits
- Improve app performance, security, and customer experience
- Prevent fraud, misuse, and unauthorized activity
- Comply with legal, tax, regulatory, and payment requirements
Payments
Payments may be processed through banks, payment gateways, wallet providers, card processors, Raast, JazzCash, easypaisa, or other approved payment partners. We do not intentionally store full card numbers or sensitive card authentication data in our app.
Sharing of Information
We may share necessary information with:
- Delivery riders or delivery partners
- Payment processors and banks
- Technology, hosting, analytics, and support service providers
- Suppliers or vendors when required to complete an order
- Legal or regulatory authorities where required by law
We do not sell personal information.
Security
We use reasonable technical and organizational measures to protect user data. Data transmitted through the app or website is intended to be protected using encryption in transit where supported by our systems and service providers.
Data Retention
We retain user data only for as long as needed for service delivery, support, accounting, legal, fraud prevention, and regulatory purposes.
Account and Data Deletion
Users may request account or data deletion by contacting:
support@esarmart.com
Please include your registered phone number or email address so we can verify and process the request.
Children
Our services are intended for general shopping users. We do not knowingly collect personal information from children without appropriate consent.
Contact
For privacy questions, contact:
EsarMart
Email: support@esarmart.com
Website: https://www.esarmart.comÂ